Exchange, return &refund strategy
The exchange, return, & refund policy is allowed only within 15 days starting from the day of giving an order.
We always try to deliver quality products that customers ask for, we strive hard to guarantee quality material, color, size, sewing style, durability, and working time that they want.
But in another case, if products have some faults including color, size, fitting, stitching, and is look different from the picture as on the website. To solve this problem we are offering a return strategy but it is depending upon the verification process, and support to return, exchange or refund.
There is no rocket science in return or exchange, you need to wear this outwear and send us a snap with ensuring that you are doing this in 7 working days and also explain other problems which you have about this wear.
Your complaints will be noticed for 15 days as per our return and exchange strategy. After 7 days we will not be responsible for your loss because we can take action if you interact within 7 days after placing your order.
You can interact with us via service agents, on email, what’s app live chat, and call facility, we are always present to hold your problems.
The Refund policy is not applicable on following conditions:
The Refund Policy Is Only Adaptable In The Following Situations:
- If the purchaser makes no changes in the product
If they are not taking out labels
The product should be present in the same condition in which it is delivered, the form should be good despite bad rather than before. If you have any issues with color, size, and material we will be ready to return or refund for our customer satisfaction.
After 7 days, if someone’s rights of returning, they will be receiving half out of the full price of any product but in that case if they are ordering a foreign address.
The Refund Policy Is Not Adaptable In The Following Situations
- The customer will be in the wrong spot if they placed an order in two different options like color or size but want to return one of them.
The duties and goals of every country can be different rather than others. For us, customer satisfaction does matter 1st so we have no placement charges. You have no issue giving or receiving an order from home.
It is a great thing we are paying all shipping charges even though items or parcel shipping is not free of cost. If the state of purchaser pays any custom duties on the courier then the purchaser tends to give all the charges as it is not our headache.
Refund will be applicable through the safest pay pal method
Shipping costs will not be returnable
We have a flexible return/refund and exchange policy for our customers that make us one of the most reliable online shopping stores.
- All jackets are madetoorder and manufactured after an order is placed; hence we do not refund/cancel orders after the production has started.
- The exchange, return and refund policy is valid only for 7 days from the date of delivery. Your complaint will be entertained within 48 hours. But no complaint will be entertained after 7 days of delivery.
- Refunds will be issued to the same credit card/account that was used for the original purchase.
- If an item is returned due to sizing issue, a full refund may not be issued as sizes are reconfirmed after an order is placed by the customer. In case of an exchange, the customer will be liable to pay the shipping costs for the return.
- During the return/exchange process, as part of our standard operating procedure, our agents may ask customers to share pictures with measurements or any other details depending on the situation.
- Damages occurred by the customer, or used products will not be entertained for a refund/exchange.
- You will be credited for the cost of the item(s) and applicable taxes.
- Shipping and handling costs are nonrefundable.
- Actual Shipping cost will be deducted if an item is returned against a refund.
- If a customer returns a product for a refund, they will receive the entire refund amount in the form of store credit.