INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Zellberry accepts PayPal, VISA, MasterCard, American Express & Klarna for payments.

 

All of our products are made-to-order and we don’t keep anything in stock.  However, we understand that situations can change, and we are committed to accommodating your request. Although, we don’t accept cancellations, feel free to contact us through email or WhatsApp and we’ll let you know if anything is possible.

 

Money-Back Guarantee is only available in cases where you do not receive your parcel or we have sent you a different size / damaged item.

 

We use services like McAfee, Norton & SSL (Secure Socket Layer), which provide security and end to end encryption. Therefore, it is safe to order online from us.

 

We offer different promo codes throughout the year, based on the all seasons and holidays.

 

All of our products are made-to-order, we offer the option of custom size on all of our products. Custom sizes add $20 to the total order amount.

 

We mainly use FedEx and DHL for most of our shipments. However, we use some other ones too, whichever gives us the option of fastest route.

 

The coupon code can be applied during checkout in the coupon code field.

 

Refunds processing can take up to 6-7 business days. You will be refunded though the original form of payment.

 
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